Dalry Road
Edinburgh

There’s been a lot of programmes on service recently. Mary Portas' dissection of the high Street shopping experience. Michael Roux’s excellent attempt at teaching some novice young folk the ways of the service industry at the highest level. I myself have been in the front line of service for 20 years, I try my best to inform, educate, and serve my customers. I try and have a bit of a laugh with customers and I also get it drastically wrong on occasion. On Saturday the shop was mobbed, by late afternoon my man flu and excessive work had taken it’s toll and I had a bit of a grump on. A very good long term and at times slightly annoying customer, starting moving goods that I had rung through the till back to the position where the still to be charged goods were, not deliberately, she was just being a bit dippy, and I scolded “back off a minute” finished the transaction and attempted a smile. It wasn’t good, I should have apologised, made a joke left the customer smiling, alas I did not. I screwed up sorry.